privacy policy

Effective Date: 26/07/2025

Welcome to Jengu. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services.

By using Jengu, you agree to the practices outlined below.

1. Information We Collect

We collect the following types of information from users:

a. Account Information

  • Name

  • Email address

  • Username

  • Password (encrypted)

  • Country or region

b. Payment & Transaction Information

  • Payment method details (processed securely by third-party services)
  • Purchase history
  • Artist earnings and payouts

c. Uploaded Content

  • Music files, artwork, metadata, and licensing details uploaded by artists

d. Usage Data

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the site

2. How We Use Your Information

We use your information to:

  • Provide and manage your account

  • Facilitate music uploads and downloads

  • Process payments and payouts

  • Deliver customer support

  • Send notifications about your activity, updates, or promotions

  • Improve our website and user experience

  • Prevent fraud and ensure platform security

3. How We Protect Your Information

We use a variety of security measures to keep your data safe:

  • SSL encryption for data transmission

  • Secure payment processing via trusted third-party providers

  • Passwords are stored using strong encryption

  • Access to personal data is limited to authorized personnel only

4. Sharing of Information

We do not sell or rent your personal information. We may share your data only in these limited cases:

  • With third-party payment processors (e.g., PayPal, Stripe) to complete transactions

  • With law enforcement or regulators if required by law

  • With service providers (hosting, analytics) who help us run the platform securely

5. Cookies and Tracking

We use cookies to:

  • Remember your login session

  • Customize your experience

  • Analyze traffic and site usage

You can control or disable cookies through your browser settings.

6. Your Rights

Depending on your location, you may have rights to:

  • Access the data we hold about you

  • Correct or update your information

  • Request deletion of your account

  • Opt out of marketing communications

To exercise any of these rights, please contact us at support@jenguonline.com.

7. Children’s Privacy

Jengu is not intended for users under the age of 13. We do not knowingly collect data from minors without parental consent.

8. International Users

Our platform is available worldwide, including French Africa and other African regions. By using our services, you consent to the processing of your data in accordance with this policy, regardless of your location.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of the platform indicates acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Email: support@jenguonline.com
Website: www.jenguonline.com

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