privacy policy
Effective Date: 26/07/2025
Welcome to Jengu. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services.
By using Jengu, you agree to the practices outlined below.
1. Information We Collect
We collect the following types of information from users:
a. Account Information
Name
Email address
Username
Password (encrypted)
Country or region
b. Payment & Transaction Information
- Payment method details (processed securely by third-party services)
- Purchase history
- Artist earnings and payouts
c. Uploaded Content
Music files, artwork, metadata, and licensing details uploaded by artists
d. Usage Data
IP address
Device type
Browser type
Pages visited
Time spent on the site
2. How We Use Your Information
We use your information to:
Provide and manage your account
Facilitate music uploads and downloads
Process payments and payouts
Deliver customer support
Send notifications about your activity, updates, or promotions
Improve our website and user experience
Prevent fraud and ensure platform security
3. How We Protect Your Information
We use a variety of security measures to keep your data safe:
SSL encryption for data transmission
Secure payment processing via trusted third-party providers
Passwords are stored using strong encryption
Access to personal data is limited to authorized personnel only
4. Sharing of Information
We do not sell or rent your personal information. We may share your data only in these limited cases:
With third-party payment processors (e.g., PayPal, Stripe) to complete transactions
With law enforcement or regulators if required by law
With service providers (hosting, analytics) who help us run the platform securely
5. Cookies and Tracking
We use cookies to:
Remember your login session
Customize your experience
Analyze traffic and site usage
You can control or disable cookies through your browser settings.
6. Your Rights
Depending on your location, you may have rights to:
Access the data we hold about you
Correct or update your information
Request deletion of your account
Opt out of marketing communications
To exercise any of these rights, please contact us at support@jenguonline.com.
7. Children’s Privacy
Jengu is not intended for users under the age of 13. We do not knowingly collect data from minors without parental consent.
8. International Users
Our platform is available worldwide, including French Africa and other African regions. By using our services, you consent to the processing of your data in accordance with this policy, regardless of your location.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of the platform indicates acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Email: support@jenguonline.com
Website: www.jenguonline.com